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Help and FAQ

Where do you ship to?

  • UK only



How can I pay?

  • All Major Credit Cards
  • All Major Debit Cards
  • PayPal
  • Cheque (UK bank only, no non-UK currency or money orders)
  • Cash (registered post only)



PayPal is our payment processor for all card payments, but please note that you do NOT need a PayPal account to use this service.

PayPal offers the choice of using your existing PayPal account or your credit/debit card.





How do I know it's safe to shop here?

We have been selling online since 1996 and we use PayPal to process all our sales online, so you are protected by PayPal's strict regulations and policies. We also sell many of our products on Amazon, and you can view our customer feedback on the Amazon site: click here or search for seller VINMAG at www.amazon.co.uk



How long will my order take to arrive?

All UK orders are shipped by first class post within 48 hours.

Delay may occur if items are temporarily out of stock.

Please allow up to 5 days(UK) for your order to arrive, if your order does not arrive within that time please contact us.

We have over 15 years online mail order experience. Our service is very reliable and we offer a full money back guarantee on any item.


How much will the shipping cost?

When you submit an order, the shipping costs will be shown on the order form before you are asked to pay. These are calculated as a percentage of your order value.

All prices on the site are in UK pounds sterling (GBP).

How can I return an item if it is not what I wanted?

Vinmag.com offers a 30-day money back guarantee on all products purchased through this site.

UK returns:
If you have purchased a shirt but it does not fit correctly, you can exchange for another. Return the item to this address with a note of what size you wish to exchange for (don't forget to include your address!).

Vin Mag Co Ltd
39-43 Brewer Street
London
W1F 9UD

Please Note: If you return a shirt for exchange, please remember to include the following information: Order Number, Name, Address and the Size you wish to exchange for.

If you wish to return an item for a refund, please note that shipping charges are non-refundable.



What if it all goes wrong?

Hopefully we will not disappoint you with your ordering here at VINMAG, but if we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly. It will be dealt with confidentially,and effectively.

Your Statutory rights are not affected by any of our store policies.

Availability of some items outside of the UK may be restricted by the terms under which they are licensed. We may occasionally have to refuse to supply items for this reason. The point of sale of all products is UK, shippers are deemed to be acting for the purchaser in all transactions.









Privacy

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.

Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers on this site.

Un-Subscribe

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.

Send an email to us by visiting the Contact Page.

Login and choose to Manage Subscriptions.

Correct/Update

This site gives users the following options for changing and modifying information previously provided.

Send an email to us by visiting the Contact Page.





Your Statutory rights are not affected by any of the following terms and conditions.

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.